The information provided in this document is for general informational purposes only and is not legal advice. These Terms & Conditions are designed to protect the interests of Cuttingo Engraving LLC while outlining the expectations and responsibilities of all customers. We strongly recommend consulting with a legal professional to understand how these Terms & Conditions apply to your specific circumstances.

1. Terms & Conditions — The Basics
These Terms & Conditions ("Terms") govern all purchases and services provided by Cuttingo Engraving LLC ("we," "us," "our," "Company") to you ("customer," "you"). By placing an order, approving a proof, making a payment, or submitting materials for cutting or engraving, you agree to be bound by these Terms.
Services covered: laser engraving, CNC cutting, laser cutting, rotary engraving, etching, marking, personalization, design and setup services, and all related finishing work ("Services").
2. Eligibility

• You must be legally capable of entering into contracts.

• If ordering on behalf of a company or organization, you confirm you have the authority to bind that entity.

• We reserve the right to refuse any order at our sole discretion, including orders that violate these Terms or applicable law.

3. Quotes, Pricing, and Fees

• Quotes are valid for 30 days unless stated otherwise.

• Pricing depends on material type, thickness, surface condition, artwork complexity, quantity, and turnaround time.

• A non-refundable $15.00 setup fee applies to all orders.

• Taxes, shipping, rush fees, and design fees are additional unless explicitly included in the quote.

• If you change specifications after quoting (size, material, artwork, quantity, or deadline), pricing may change accordingly.

4. Orders, Proofs, and Customer Approval

• For custom work, we will provide a digital proof or mockup showing layout, size, spelling, placement, and design details.

• You are responsible for final approval of all spelling, dates, names, measurements, placement, colors, and design details.

• Once you approve a proof (via written approval, email, message, or checkout confirmation), we are not responsible for any errors that were present in the approved proof.

• You must carefully review all details before approval. Approval indicates your acceptance of the design as shown.

5. Payment Terms

• Payment is due either in full upfront or a minimum of 50% deposit before we begin any work, plus the $15.00 setup fee.

• The remaining balance (if applicable) is due before pickup or shipment.

• Accepted payment methods: cash, credit card, debit card, PayPal, and bank transfer (details available upon request).

• Unpaid invoices may delay or halt production and delivery.

• If you dispute a charge, please contact us at the email or phone number listed below so we can attempt resolution before initiating a chargeback.

6. Turnaround Time

• Standard turnaround: 5–7 business days after (a) payment received, (b) proof approved (if applicable), and (c) receipt of customer-supplied items or materials.

• Expedited turnaround: 1–3 business days (if available) with additional rush fees.

• Turnaround times are estimates, not guarantees, unless you purchase a written "guaranteed by" rush service.

• Holidays, weekends, and equipment maintenance may affect timelines.

7. Customer-Supplied Items ("Bring Your Own Item")
If you provide your own item or material for cutting or engraving:

• You confirm that you own the item or have permission to use it.

• Risk Notice: Engraving and cutting can reveal defects, coatings, internal stresses, adhesives, voids, laminations, tempering, or prior damage. Some materials may scorch, melt, chip, warp, discolor, or mark inconsistently during the engraving or cutting process.

• We are not responsible for pre-existing damage, material defects, or damage caused by normal process risks, especially with glass, coated metals, painted items, plastics, leather, stone, or unknown alloys.

• If an item is damaged due to material properties or normal process risks, our liability is limited as described in the "Limitation of Liability" section.

8. Materials & Service Limitations

• Results vary significantly by material, including grain, finish, coatings, dye lots, hardness, moisture content, and manufacturer differences.

• Color matching, exact shade of engraving contrast, and exact burn depth may vary and are not guaranteed unless we explicitly agree in writing.

• We may recommend a test engraving or cut. If you decline testing, you accept the risk of variable results on your final item.

• Material compatibility and suitability are your responsibility unless you consult with us beforehand.

9. Design Files & Setup

• Preferred file formats: SVG, AI, PDF, DXF, EPS, and PNG.

• Additional fees may apply for file cleanup, vectorization, resizing, layout design, or other design services.

• You confirm that you have checked all dimensions and that the file is production-ready unless you purchase design services from us.

• We are not responsible for errors in customer-provided files or specifications.

10. Cancellations, Changes, and Refunds
Because most work is custom and made to order:

• Orders may be cancelled only before production begins, subject to forfeiture of the $15.00 setup fee and any design fees paid.

• Once production begins (including material cutting, engraving, or setup time), the order is non-refundable.

• Once you have approved the item to be engraved or cut, no refunds will be issued under any circumstances.

• If you request changes after approval, additional fees and timeline changes may apply.

• If we make an error that is solely our fault (not present in the approved proof and not due to customer-provided files or specifications), we will, at our option, re-make the item, repair it, or provide a partial or full refund up to the amount paid for that item (excluding the setup fee).

11. Returns & Defects

• Custom and personalized items are not returnable for reasons such as "changed mind," "not as expected," or "different than imagined" when they match the approved proof and specifications.

• You must inspect orders upon pickup or delivery and report any issues within 5 business days.

• We may request photos and/or return of the item for evaluation before determining next steps.

12. Shipping, Delivery & Pickup

• Shipping costs and carrier delivery times are separate from production time and are your responsibility.

• Risk of loss transfers to you upon carrier pickup (for shipped orders) unless otherwise required by law.

• If you do not pick up your order within 14 days of notification that it is ready, storage fees of $5.00 per day may apply.

• We may dispose of unclaimed items after 30 days if permitted by law.

13. Intellectual Property & Customer Content

• Your content: You represent that any logos, images, text, trademarks, or designs you provide do not infringe on third-party rights and that you have full permission to use them for engraving or cutting.

• Our content: Our original designs, layouts, templates, production files, and techniques remain our exclusive property unless we agree otherwise in writing.

• We may photograph completed work for our portfolio, website, and marketing materials unless you opt out in writing before production begins.

14. Prohibited Content & Right to Refuse Service

• We do not produce content that is illegal, defamatory, infringing, or that promotes violence, hate, or discrimination in violation of applicable law.

• We reserve the right to refuse any order at our sole discretion without providing a reason.

15. Safety & Compliance

• Some materials produce hazardous fumes, dust, or smoke. We may refuse materials we consider unsafe or unsuitable for our equipment.

• You are responsible for ensuring the intended use of the finished product complies with all applicable regulations, including product labeling, safety warnings, and resale requirements.

16. Warranty Disclaimer
To the maximum extent permitted by law:

• Services are provided "as is" and "as available."

• We disclaim all warranties, express or implied, except those that cannot be excluded by law.

• We do not guarantee results on materials with unknown composition, coatings, prior treatments, or damage.

17. Limitation of Liability
To the maximum extent permitted by law:

• Our total liability for any claim related to an order is limited to the amount you paid for the specific item(s) giving rise to the claim.

• We are not liable for indirect, incidental, special, consequential, or lost-profit damages.

• For customer-supplied items, liability is limited to the amount paid for the engraving or cutting service on that item (not the replacement value of the item itself), unless required otherwise by law.

18. Indemnification
You agree to defend, indemnify, and hold harmless Cuttingo Engraving LLC from any claims, damages, or costs arising out of your provided content, instructions, or misuse of the finished product, including intellectual property infringement claims.
19. Privacy
We collect basic customer information (name, email, phone, shipping address) to fulfill orders and communicate about services. This information is kept confidential and is not shared with third parties without your consent, except as required by law.
20. Governing Law & Disputes

• These Terms are governed by the laws of the State of Illinois, without regard to its conflict of law principles.

• Any disputes arising from these Terms or your use of our Services will be resolved in the state and federal courts located in Kane County, Illinois.

• You consent to the exclusive jurisdiction and venue of these courts.

21. Changes to These Terms
We may update these Terms from time to time. The version in effect at the time you place your order applies to that order. Continued use of our services after changes constitutes your acceptance of the updated Terms.
22. Contact Information
Cuttingo Engraving LLC
South Elgin, Illinois
For questions or concerns, please contact us at your earliest convenience. We are committed to resolving any issues promptly and professionally.